If you’re familiar with Best of Scotland Holidays, you might have heard that we’re one of Britain’s oldest independent tour operators with over 38 years of expertise in the industry. Since our founding in 1983, we’ve worked with thousands of clients, tour operators, and businesses to create bespoke trips – and we’ve gathered quite a few stories along the way.
Now that you’ve gotten to know the BOSH staff team over the last few weeks, it’s time for a few highlights from nearly 4 decades of BOSH history. We chatted with Duncan Dewar, BOSH’s founder, to find out more:
What’s the biggest triumph BOSH has had?
When the company started to make a profit after just a few years. It was built up slowly at first with all staff members being part-time, but as we grew and found more business we were able to take on a bigger team.
What were the biggest challenges along the way?
In the early days of BOSH, there was no email or even fax – we had to communicate with telex. For those that don’t know, it’s a post-World War II messaging system that’s a bit like a hybrid between a typewriter and a telegraph. Thankfully, fax machines came in shortly after the business was started and that really streamlined communications with the USA.
What’s the craziest trip you’ve had to plan?
While our site has suggested itineraries that people, agents or companies can choose from, really, we custom-build all the trips, so you can get all sorts of requests. One memorable trip was one we planned a trip for a Vodka company from USA. It was an incentive trip with this company bringing over their top salespeople. We had to go round every pub and restaurant they were likely to visit and hand out free Vodka of this company’s brand and ask the bars if they would take down any competitor brands!
What’s one of the best business trips or industry events you’ve been to?
Always when I went out to meet our customers in USA. Most of them are based on the East coast so I would base myself in New York. I always really enjoyed those trips. As far as industry meetings are concerned, for many years I would go on the ‘Great Scots Roadshow’. This was a two-week trade show and we would go and meet Travel Agents in 10 US cities in two weeks. We covered so many miles we did not know if we were coming or going!
What’s your favorite staff night memory?
We have a lot of good memories as a staff team, but one that stands out to me is when we went for a night out in a local hotel restaurant with a number of suppliers. I think we had about 15 people that night!
Overall, it has been a roller coaster journey with many ups and downs, but we have still survived – even with Covid! We can’t wait to get back to business and welcome visitors to Britain once again.
If you need a reliable destination management company to help plan your next trip, get in touch with us.